Get in Touch

We’re here to answer questions about our coverage of online casinos and lotteries, and to hear your thoughts on how we can improve. This page explains who we are, what we cover, and how to reach us.

Who runs this website?

We’re the editorial team behind lottogo-promo-code.com, an independent information site covering the lottogo brand and its current promotions. We’re not the casino itself—we review and analyse what the operator publishes, then share findings that help readers understand their options. Our job is to look at the facts, test the claims, and present them clearly.

What can you ask us about?

We respond to questions about our reviews, our methods, and the accuracy of information on this site. If you’ve spotted an error in one of our guides or want to discuss how we evaluated a promotion, we want to hear from you. We also welcome feedback on which topics you’d like us to cover next.

We cannot help with account issues, payment problems, or complaints about the casino itself—those belong with lottogo’s support team. Similarly, questions about responsible gaming or problem gambling support should go to specialist organisations, not to us.

How long does it take to hear back?

We aim to reply to messages within five working days. During busy periods or around major promotions, it may take slightly longer. If your message involves a factual correction that affects multiple pages, we’ll prioritise it. Messages asking for specific account help are redirected to the operator, and replies depend on their response time.

What about responsible gaming?

If you’re concerned about your own gambling or someone else’s, specialist support is available. The UK has established organisations dedicated to problem gambling: GamCare operates a free helpline and online support, and Gamblers Anonymous offers peer support through meetings and online forums. Both are confidential and available to anyone affected by gambling harms.

How to reach us

Use the contact form on this website to send us a message. Include your question or feedback and, if relevant, which page or review it concerns. We read every submission and respond when we can. Please note that we cannot guarantee a reply to marketing enquiries or requests unrelated to our content, though we review all messages.